Privacy Policy

Last updated: March 29, 2023

This Privacy Policy explains our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service. It also outlines your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information according to this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural forms.

Definitions

For this Privacy Policy:

  • Account: A unique account created for you to access our Service.
  • Affiliate: An entity that controls, is controlled by, or is under common control with a party, with “control” meaning ownership of 50% or more of shares or other voting securities.
  • Company: Refers to Close Comforts, also referred to as “We”, “Us”, or “Our”.
  • Cookies: Small files placed on your device by a website, containing your browsing history details among other uses.
  • Country: Refers to British Columbia, Canada.
  • Device: Any device that can access the Service, such as a computer, cellphone, or digital tablet.
  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Service: Refers to the Website.
  • Service Provider: Any person or entity that processes data on behalf of the Company.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
  • Website: Close Comforts, accessible from https://www.closecomforts.ca.
  • You: The individual or entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

  • Personal Data: We may ask you to provide personally identifiable information, such as your email address, first and last name, and phone number, to contact or identify you.
  • Usage Data: Collected automatically when using the Service, including details like IP address, browser type, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data.

When accessing the Service through a mobile device, we may collect additional information such as mobile device type, unique ID, IP address, operating system, browser type, and other diagnostic data.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Technologies used include:

  • Cookies or Browser Cookies: Small files placed on your device. You can instruct your browser to refuse all cookies, but if you do not accept cookies, some parts of our Service may not be usable.
  • Web Beacons: Small electronic files used to count users or record website statistics.

Cookies can be “Persistent” or “Session” cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted when you close your web browser.

We use both types for purposes such as:

  • Necessary / Essential Cookies: To provide services and enable features on the Website.
  • Cookies Policy / Notice Acceptance Cookies: To identify if users have accepted the use of cookies.
  • Functionality Cookies: To remember your choices and provide a more personalized experience.

For more information about the cookies we use, please visit our Cookies Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring usage.
  • To manage your Account and provide access to functionalities available to registered users.
  • For the performance of a contract, including development, compliance, and undertaking of purchase contracts.
  • To contact you by various means for updates or informative communications.
  • To provide you with news, offers, and information about goods, services, and events similar to those you have already purchased or enquired about.
  • To manage your requests to us.
  • For business transfers, in connection with any merger, sale, or transfer of assets.
  • For other purposes, such as data analysis and improving our Service and your experience.

We may share your personal information in situations such as:

  • With Service Providers: To monitor and analyze the use of our Service.
  • For business transfers: During negotiations of any merger, sale, or transfer of our business.
  • With Affiliates: Requiring them to honor this Privacy Policy.
  • With business partners: To offer you certain products or services.
  • With other users: When you interact in public areas.
  • With your consent: For any other purpose with your consent.

Retention of Your Personal Data

We retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period unless used to strengthen security or improve functionality.

Transfer of Your Personal Data

Your information may be transferred to and maintained on computers located outside your jurisdiction. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You can request deletion of your Personal Data. We may retain certain information when legally required.

Disclosure of Your Personal Data

In the event of a business transaction, merger, acquisition, or sale, your Personal Data may be transferred. We may also disclose your Personal Data to comply with legal obligations, protect our rights, prevent wrongdoing, and ensure user safety.

Security of Your Personal Data

We strive to use commercially acceptable means to protect your Personal Data but cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under 13. We do not knowingly collect information from children under 13 without parental consent.

Links to Other Websites

Our Service may contain links to other websites. We are not responsible for their content or privacy practices.

Changes to this Privacy Policy

We may update our Privacy Policy periodically. You will be notified of any changes via email or a prominent notice on our Service.

Contact Us

If you have any questions, you can contact us by email at connect@closecomforts.ca.